99ab's Privacy Policy
Your personal information is completely safe with us. Find out everything about how 99ab collects, uses, and protects your data in this document.
Introduction & Scope
General Introduction
This privacy policy ("Policy") applies to users of the 99ab platform's website and related services. We, 99ab, place the highest importance on the privacy of users in Bangladesh. This Policy describes what types of information we collect, how we use it, and what steps we take to protect your information.
By using our services, you agree to all the terms of this Policy. If you have any questions after reading this Policy, please contact our support team.
Information Collection
Information We Collect
99ab collects various types of information — some you provide directly, and some is collected automatically. The different categories of information collected are described below:
2.1 Information Provided Directly
- Name, date of birth, and gender identity
- Contact information — email address and mobile number
- Username and password provided at the time of account creation
- Documents submitted for identity verification (copy of national ID card or passport)
- Financial transaction information — details of deposits and withdrawals
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and version
- Date, time, and session information related to site access
- Pages viewed, links clicked, and duration of time spent on the site
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We sometimes receive information from identity verification services and payment processors. This information is used solely to verify your account and ensure the security of financial transactions.
Use of Information
How Your Information Is Used
99ab uses the information collected about you for the following purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To operate gaming, betting, and payment services.
- Identity verification: To confirm age and identity in order to prevent fraud and misuse.
- Customer support: To resolve your complaints and queries.
- Legal obligations: To comply with applicable laws and regulations.
- Security assurance: To detect and prevent unauthorized access and fraudulent activity.
- Service improvement: To analyze user experience and improve our platform.
- Communication: To inform you about important policy changes or account-related matters.
99ab never sells or transfers your personal information to third parties for commercial purposes.
Information Sharing
Sharing Information with Third Parties
In limited circumstances, 99ab may share your information with third parties. This is done only when a legitimate reason exists:
4.1 Service Providers
Information is shared to the extent necessary with trusted third parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. All such providers are contractually bound to adhere to our privacy standards.
4.2 Legal Requirements
Information may be disclosed in response to legal obligations, court orders, or lawful requests from government authorities. Such disclosures are always kept to the minimum necessary.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances, you will be notified in advance and a new policy will apply.
Cookie Policy
Cookies & Tracking Technologies
The 99ab website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services and make your browsing experience easier.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, perform security checks, and ensure the site works correctly. These cookies cannot be disabled.
5.2 Performance Cookies
These cookies help us understand how users are using our site. This information is collected in aggregate and is used to improve our services.
5.3 Managing Cookies
You can control cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the site to not function correctly.
Data Security
Data Security Measures
99ab applies industry-standard technical and administrative measures to protect your information. Our security framework consists of the following elements:
- SSL/TLS encryption: All data exchanged between you and our servers is transmitted over encrypted channels.
- Secure storage: Sensitive information is stored in encrypted form and passwords are never stored in plain text.
- Access control: Only authorized personnel can access your information for designated purposes.
- Regular security reviews: Our security measures are regularly reviewed and updated.
- Fraud detection: Automated systems are active to detect unusual activity.
- Staff training: All staff are trained in data protection and are bound by confidentiality obligations.
While we apply the highest security measures, no method of transmitting information over the internet can be guaranteed to be completely secure. However, we continue to make every effort to protect your information.
Data Retention
How Long Information Is Kept
99ab retains your personal information only for as long as it is necessary or legally required. Retention guidelines are provided below:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information may be retained for a specified period in accordance with legal and regulatory requirements.
- Financial transaction records: Transaction information is retained for an extended period for the resolution of financial disputes and legal requirements.
- Session data: Kept for a short period and automatically deleted after a set time.
Once the retention period ends, we securely delete or anonymize your information so that no individual can ever be identified from it again.
Your Rights
User Privacy Rights
99ab acknowledges and respects the following rights you have regarding your personal information:
8.1 Right to Know
You can contact us at any time to find out what information we are collecting and processing about you. We will disclose all information transparently.
8.2 Right to Correction
If there are any errors or inaccuracies in your personal information, contact us and we will correct them.
8.3 Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Object to Processing
You may object to the use of your information for marketing or profiling purposes. We will review such requests in a timely manner.
8.5 Right to Data Portability
You have the right to receive information about yourself in a structured, commonly used format.
Age Restrictions
Privacy Protection for Minors
99ab's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is a mandatory step in the registration process.
If it comes to our attention that information from a minor has been inadvertently collected, we will immediately take steps to delete that information and close the associated account.
If you suspect that a minor is using our platform, please notify us immediately.
Policy Changes
Privacy Policy Updates
99ab may review and update this privacy policy from time to time. Changes will be published on this page. For significant changes, we will notify you by email or by posting a notice on the site.
Continued use of our services after an updated policy is published will be considered acceptance of the new policy's terms. We recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. 99ab's dedicated support team is always ready to help.
Live Chat
24/7 live chat support is available for immediate assistance. Support is available in both Bengali and English.
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