🛡️ Safe Gaming

Responsible Play — Your safety is our priority

99ab believes gaming should be a source of entertainment, not a burden. That is why we provide you with full control over your experience.

For users aged 21 and above only

What is Responsible Gaming?

Responsible gaming means enjoying online games consciously, in a controlled way, and with a healthy mindset. At 99ab, we want every player to see gaming as a fun form of entertainment — not a source of financial or mental stress.

Gaming becomes a problem when it goes out of control — it can lead to overspending, wasted time, or damaged relationships with family. To prevent this, 99ab provides multiple protective tools and support measures. Making the right decision at the right time is the foundation of responsible gaming.

Only users aged 21 or above may create an account and play on the 99ab platform. Protecting minors from gaming is our firm commitment.

Our Protective Tools

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately. Lowering a limit happens right away, but increasing it requires a waiting period — giving you time to think before deciding.

Time-Out Feature

Use the time-out option when you feel you need a temporary break. Your account can be suspended for a chosen period. During this time, logging in or playing will not be possible, giving you peace of mind.

Self-Exclusion

Self-exclusion is a strong option for a long-term break. Once activated, you will be completely removed from the platform for an extended period. This decision is not easy to reverse, so use it after careful consideration.

Betting History Review

You can view all your transactions and gaming history at any time. Having a clear picture of your spending makes it easier to make informed decisions. Transparency is our policy at 99ab.

24/7 Support

If you have any concerns about gaming, our support team is always here for you. Reach out via live chat or email. Support is available in both Bengali and English.

Age Verification (21+)

99ab strictly enforces the 21+ age limit. Age is verified at registration and additional documents may be requested in suspicious cases. Protecting minors is our highest priority.

Warning Signs of Problematic Gaming

If any of the points below apply to you, pause and seek support. This is not a sign of weakness — it is a sign of awareness.

  • You are spending beyond your budget and playing more to try to recover losses.
  • You are hiding your gaming from family or friends.
  • You feel irritable or anxious when you cannot play.
  • You are neglecting work, studies, or family responsibilities to play.
  • You have tried to stop playing but keep failing.
  • You are borrowing money or selling belongings to fund your gaming.
  • You are turning to gaming to escape stress or sadness.

Golden Rules of Healthy Gaming

01

Set a Budget

Decide how much you will spend before each session and stick to that limit. Do not try to win back money you have lost.

02

Set a Time Limit

Decide the maximum amount of time you will play each day. Never let gaming cut into time for eating, sleeping, or work.

03

Play for Fun

Gaming is entertainment only — not a way to earn money. If the fun stops or you feel stressed, take a break right away.

04

Take Regular Breaks

Avoid playing for long stretches without stopping. Taking at least a 10–15 minute break every hour keeps your mind fresh.

Self-Exclusion & Account Controls

If you feel gaming is having a negative impact on your life, self-exclusion can be an important step. At 99ab, the process is straightforward and effective.

Once self-exclusion is active, you will not be able to log in to the platform and will not receive any promotional communications. You will not be able to request account reactivation before the set period ends.

Steps to Secure Your Account

  • Log in to your account and go to Settings.
  • From the "Responsible Gaming" section, choose your preferred limit or time-out.
  • For self-exclusion, contact the support team directly via live chat or email.
  • Changes will take effect immediately and a confirmation email will be sent.
  • Use our 24/7 live chat whenever you need assistance.

Financial Limits & Information

Financial control is a core pillar of responsible gaming. The minimum deposit on 99ab via any method is ৳100. This low threshold is intentional so you can start with a small amount and avoid taking on large risks.

The minimum withdrawal amount is ৳800 and processing is generally completed within 10 to 45 minutes. All our transactions are handled through bKash, Nagad, Rocket, and Upay — familiar and secure Bangladeshi payment methods.

Remember, there is an equal chance of winning and losing in gambling. Never spend money you cannot afford to lose. Gaming should not be treated as an investment.

Frequently Asked Questions

Log in to your account and go to the "Responsible Gaming" section from the settings menu. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a waiting period. You can contact our 24/7 live chat for assistance.

Yes, any funds in your account remain safe during self-exclusion. Contact the support team to request a withdrawal and they will guide you through the process. The minimum withdrawal amount is ৳800.

No. 99ab is only for users aged 21 or above. Age is verified at registration and identity documents may be requested if needed. Accounts belonging to underage users are closed immediately.

First, contact 99ab's 24/7 live chat or email us at [email protected]. Our support team is ready to help in both Bengali and English. They can assist you with self-exclusion or other protective tools. Gaming addiction is a health issue — seeking help is an act of courage.

A time-out is a temporary break — usually for a few days or weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a longer-term measure and, once activated, the account cannot be reopened before the set period expires. Self-exclusion is more effective for serious concerns.

Closing an account based directly on a family member's request is not possible under our policy, as actions are only taken on the account holder's instruction to protect account security. However, if you are concerned, email [email protected] with full details. Our team will point you in the right direction.

Need help? We are always here for you.

For any gaming concerns, the 99ab support team is ready 24/7. Start a live chat right now or send us an email.

Start Live Chat View FAQ

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